Trusted Advisor Customer Service
Best selling author, customer experience specialist, and Hall of Fame Business Speaker
Some people claim that strengthening trust with corporate clients is a complex time consuming process. Jeff Mowatt disagrees. That's why he calls his approach, Influence with ease. Jeff reveals easy-to-apply tips, tools and phrases that generate significant results including: strengthened customer loyalty, increased spending per customer, and recharged team spirit.
You’ll discover how to:
- Enhance clients’ perception of you by 12% by using a two-word phrase more often (hint: it’s not please or thank you)
- Exceed customers’ top 7 expectations by choosing words more thoughtfully.
- Position your services so that people select higher value options
- Tap the ‘humility advantage’ to influence without pushiness
- Prevent miscommunications that lead to stress and work overload
- Boost communication skills both at work and in your personal life
- Recharge your spirit and brighten your interactions with others
Discover valuable strategies that generate immediate results.