Trusted Advisor Customer Service

1:45pm-2:30pm

Jeff Mowatt
Best selling author, customer experience specialist, and Hall of Fame Business Speaker 

Some people claim that strengthening trust with corporate clients is a complex time consuming process. Jeff Mowatt disagrees. That's why he calls his approach, Influence with ease. Jeff reveals easy-to-apply tips, tools and phrases that generate significant results including: strengthened customer loyalty, increased spending per customer, and recharged team spirit.

You’ll discover how to:

• Enhance clients’ perception of you by 12% by using a two-word phrase more often (hint: it’s not please or thank you)
• Exceed customers’ top 7 expectations by choosing words more thoughtfully.
• Position your services so that people select higher value options
• Tap the ‘humility advantage’ to influence without pushiness
• Prevent miscommunications that lead to stress and work overload
• Boost communication skills both at work and in your personal life
• Recharge your spirit and brighten your interactions with others

Discover valuable strategies that generate immediate results.